Last Updated: 01 NOV 2024
At LivenJO, we strive to ensure your satisfaction with every purchase. However, if you find that your order does not meet your expectations, we are here to help. Please review our Refund and Returns Policy below.
Eligibility for Returns
You may request a return and refund under the following circumstances:
- The product delivered is incorrect or not what you ordered.
- The product is damaged or defective upon arrival.
Return Process
- Request a Return: If you receive a wrong or damaged item, please contact us within 7 days of receiving your order at [email protected]. Include your order number and a brief description of the issue.
- Return Authorization: Once we receive your return request, we will review the details and provide you with a Return Authorization. This will include instructions on how to return the item.
- Return the Item: Carefully package the item and send it back to us according to the provided instructions. Please ensure that the item is in its original condition and packaging.
Refund Process
Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued using the same payment method you used for the original purchase.
- Timeframe: Your refund will be processed within 14 days of receiving the returned item.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
- Products that have been opened or used (unless damaged).
Contact Us
If you have any questions or need assistance with your return, please contact us at:
Email: [email protected]
Thank you for shopping with LivenJO!
